Return & Refund Policy


All goods sold are non-exchangeable and non-refundable.

If you have received an item which is defective or incorrect, you have 48 hours from the receiving date to submit a Return Form below.

We reserve the right to accept or refuse any refund and exchange not meeting our eligibility guidelines.


  • Return must be done no later than 7 working days from the date you submit the Return Form.
  • Item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The returned item must be accompanied by the original invoice/receipt or proof of purchase.
  • You will be responsible for paying for your own shipping costs (includes import taxes, customs duties and fees, if applicable) for returning your item.
  • Consider using a track able shipping service. We don’t guarantee that we will receive your returned item.
  • Please wait for further instructions before mailing any parcel back to us.
  • Please send the defective item to:

Wagner Piano Sdn Bhd

203, Jalan Imbi, 55100 Kuala Lumpur, Malaysia

Tel: +603 2141 3732

We will contact you once your return has been received and inspected. Where possible we will arrange for a new replacement to be sent to you or a full refund of the defective item received.


If you are entitled to an exchange as a result of the defective item received, we will send the replacement item to you with our own carrier without delay.

Any exchange/return will be one-time and will not be applicable for a second exchange.

For International Order: We regret to inform that we do not accept exchanges for international orders at the moment. Do rest assured that all items will be specially checked before mailing.


If you are entitled to a refund as a result of the defective item received, the full amount of the purchase price will be refunded, via the original payment method, excluding the shipping costs.

Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

For International Order: There is no refund for international orders.


Wagner Piano Sdn Bhd reserves the right to cancel orders for any reason. Possible reasons include potentially compromised security, fraudulent transactions, incorrect pricing or non-payment.


Wagner Piano Sdn Bhd reserved the rights to modify or change the policy at any time without further notice.

Please refer to Warranty for the exact terms and conditions of the limited warranty for your purchase.

Return Form - Returning of Defective Goods
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